Terms and Conditions

Effective Date: 29 May 2025

Welcome to HotRadiators.com. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. Definitions

• "We", "Us", "Our": Refers to HotRadiators.com.
  
  
• "You", "Your": Refers to the customer or user of our website.
  
  
• "Goods": Products available for purchase on our website.
  
  
• "Order": A request by you to purchase goods from us.
  
  

2. Contract Formation

A contract between you and us is formed when we accept your order and dispatch the goods. We reserve the right to refuse or cancel any order at our discretion.

3. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order or cancel it.

4. Pricing and Payment

All prices are listed in GBP and include VAT unless stated otherwise. Payment must be made in full at the time of ordering. We accept various payment methods, which will be presented at checkout.

5. Delivery

• We aim to deliver goods within the estimated timeframes; however, delays may occur.
  
  
• Delivery charges are specified during the checkout process.
  
  
• Risk of loss or damage to goods passes to you upon delivery.
  
  

6. Cancellation and Returns

• You have the right to cancel your order within 14 days of receiving the goods.
  
  
• To initiate a return, please contact us at contact@hotradiators.com.
  
  
• Returned goods must be in their original condition and packaging.
  
  
• Return shipping costs are the responsibility of the customer unless the goods are faulty or misdescribed.
  
  

7. Faulty or Damaged Goods

If you receive goods that are faulty or damaged:

• Notify us within 5 days of receipt.
  
  
• Provide photographic evidence of the issue.
  
  
• We will offer a replacement, repair, or refund as appropriate.
  
  

8. Warranty

Our products come with a standard warranty of 12 months from the date of purchase, covering manufacturing defects. This warranty does not cover:

• Normal wear and tear.
  
  
• Damage caused by misuse or improper installation.
  
  
• Consumable parts such as batteries or bulbs.
  
  

9. Limitation of Liability

We are not liable for:

• Indirect or consequential losses.
  
  
• Losses not caused by our breach or negligence.
  
  
• Any loss exceeding the purchase price of the goods.
  
  

Nothing in these terms limits your statutory rights.

10. Intellectual Property

All content on HotRadiators.com, including text, images, and logos, is the property of HotRadiators.com and is protected by intellectual property laws. Unauthorized use is prohibited.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any queries or concerns, please contact us:

• Email: contact@hotradiators.com
  
  
• Phone: 0335 080 8227