Delivery Information – Fast, Reliable & Designed for Your Convenience

At Hot Radiators, we know you want your new radiator or towel rail delivered smoothly, swiftly, and with zero hassle. That’s why our delivery process is built around getting your order to you quickly, safely, and exactly when it suits you best.

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Free delivery to UK Mainland

We believe in making home upgrades effortless. All radiators and towel rails on our website include FREE standard delivery to any UK mainland address. No minimum spend, no surprises—just quality products delivered straight to your door.

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Delivery to Remote Areas

Live in a remote part of the UK? We’ve got you covered—but some extra delivery charges might apply due to location-specific courier constraints.

Examples of remote areas include:

• Scottish Highlands & Islands
  
  

• Isle of Man
  
  

• Channel Islands
  
  

• Isle of Wight
  
  

• Northern Ireland
  
  

• Scilly Isles
  
  

• Grampians
  
  

• Other offshore or hard-to-reach postcodes
  
  

Not sure if your address is remote? It’s best to reach out to our friendly customer service team before placing your order. That way, we can confirm any additional delivery charges upfront and avoid delays.

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Need Help or Have Questions?

We’re always here if you need a hand. Whether you're unsure about delivery types or just want to double-check something before ordering, our team is friendly, knowledgeable, and ready to assist.

Call us on: 0333 048 0033
Find us at:
FJN Business Park
Freeman Road
Lincoln
LN6 9AP

Delivery FAQs – Quick Answers to Common Questions

Have a delivery question? You’re not alone! Here’s a helpful guide to the most common delivery-related queries we receive at Hot Radiators:

 

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How long does delivery take?

Delivery time depends on the size and type of your order. 
Standard deliveries usually arrive within 2–7 working days.

 

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How will I know my order has been dispatched?

As soon as your order leaves our warehouse, we’ll send you an email confirmation with tracking details. This allows you to follow your delivery every step of the way.

Note: Orders are dispatched Monday to Friday (excluding bank holidays). If you place an order over the weekend or on a bank holiday, it will be processed the next working day. We don’t ship or deliver on Saturdays or Sundays.

 

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Can I change the delivery address after placing an order?

We understand plans change. If you need to update your delivery address, contact our team as soon as possible on 0333 048 0033.
If your item is already on its way, we’ll do our best to work with the courier to arrange a more convenient delivery date or location. Please note that some couriers may charge a fee for this service.

 

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I live on a narrow street—how will my order arrive?

Larger items are sent using a pallet delivery service. These typically arrive in an 18-tonne lorry (similar in size to a refuse truck).
If your street cannot accommodate large vehicles, please let us know beforehand by emailing contact@hotradiators.com. We’ll do our best to arrange a smaller vehicle, but this may affect the delivery date.

Our delivery teams are not insured to bring items inside your home, so please ensure someone is available to help receive and move the items upon arrival.

 

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Can I collect my order in person?

Yes! If it’s more convenient, you’re welcome to collect your order directly from our warehouse. Just select the “Customer Collection” option during checkout.
We’ll notify you when your order is ready for pickup. If you’re in a hurry, contact us with your order number—we may be able to have it ready within the hour.

Warehouse Collection Times:
Monday to Friday: 9:00 AM – 5:00 PM

 

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I’m not sure about delivery costs or shipping times—where can I check?

Still have questions about delivery fees or timeframes? Our friendly support team is happy to talk you through it.

Call us on 0333 048 0033 (Monday–Friday, 9:00 AM–5:30 PM)
Or email us at contact@hotradiators.com

Need help with something else? Feel free to browse our full Help & FAQ page for more answers.