Privacy Policy

Last Updated: 29 May 2025

At HotRadiators.com, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and physical address
  
  
• Order Details: Billing and shipping information, payment method (note: payments are processed securely and we do not store card details)
  
  
• Account Information: Username, password (encrypted)
  
  
• Technical Data: IP address, browser type, operating system, and usage data through cookies or analytics tools
  
  
• Communication Data: Any correspondence via email or our contact forms
  
  

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders
  
  
• To provide customer support and respond to inquiries
  
  
• To improve our website, services, and user experience
  
  
• To send updates or promotional materials (only if you opt-in)
  
  
• To comply with legal obligations or enforce our terms and conditions
  
  

3. Sharing Your Information

We do not sell your personal information. However, we may share data with:

• Third-party service providers (e.g., couriers, payment processors)
  
  
• Legal authorities if required by law or to protect our rights
  
  
• Marketing or analytics providers (non-identifiable data only)
  
  

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and collect website usage data. For full details, please refer to our Cookies Policy (to be provided separately).

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption for secure browsing
  
  
• Secure servers and firewalls
  
  
• Restricted access to personal data
  
  

6. Your Rights

You have the right to:

• Request access to your personal data
  
  
• Request correction or deletion of your data
  
  
• Object to processing or request data portability
  
  
• Opt-out of marketing communications at any time
  
  

To exercise any of these rights, contact us using the details below.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from anyone under this age.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us:

• Email: contact@hotradiators.com
  
  
• Phone: 0335 080 8227