Help & FAQs

Welcome to the Hot Radiators Help Centre – here to make your experience smooth, informed, and stress-free. Whether you're wondering about orders, payments, or installing your new towel rail, you'll find answers right here.

If you still need assistance, our friendly support team is just a call or click away!

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Contact FAQs

Can I email Hot Radiators?
Absolutely. For general inquiries, email us at contact@hotradiators.com.

How quickly will I get a response?
We aim to reply to all emails the same working day if received by 4:30 PM, Monday to Friday. Emails received after that time will be answered the next business day.

When are your phone lines open?
You can call us Monday to Friday, from 9:00 AM to 5:00 PM at 0333 305 8200.

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Payment FAQs

How much can I save at Hot Radiators?
We regularly offer exclusive discounts and seasonal sales. Visit our Offers section to see what’s available today!

What payment methods do you accept?
We accept all major credit and debit cards, plus PayPal. Trade customers can also pay via invoice with a valid account.

Why isn’t my discount code working correctly?
Promo codes may apply only to certain items. Please check the code’s terms—some exclusions include RAK, Triton, Showerwall, Imperio, Grohe, Forum, discounted items, or plumbing parts.

Do you offer trade discounts?
Yes! Our Trader Saver Rewards programme gives trade account holders a minimum of 10% off. Simply register for a trade account to get started.

Can you confirm if my order went through?
If you’re unsure whether your order was successful, give us a call. We’ll check your order history and guide you through anything you’re unsure of.

Are prices on your website inclusive of VAT?
Yes, all prices shown include VAT.

I’m eligible for VAT relief – how do I claim it?
If you're a business or qualify for VAT exemption (such as for medical reasons), please set up a trade account or contact us for guidance on VAT relief.

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Product FAQs

Where can I find product measurements?
Most products include measurements in the title and description. You’ll also find diagrams in the product image gallery under each listing.

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Towel Rail & Radiator FAQs

Do your towel rails come with a guarantee?
Yes! All towel rails come with a 10-year guarantee, and some radiators are covered for up to 20 years. Check the product details for specifics.

Do I need straight or angled valves?

• If your pipework comes from the floor: Straight valves
  
  
• If it comes from the wall: Angled valves
  Always check your radiator design to confirm the right valve type.
  
  

How many brackets do I need to install a radiator?
Most radiators require four brackets, but always use the full set included in your box. The number can vary based on product size and design.

What are your radiators made of?
Our radiators and towel rails are made from durable carbon steel and finished with a tough powder coating.

Can your towel rails be used with central heating?
Yes, they connect just like traditional radiators and offer powerful heat output for both towels and your room.

Can they be converted to dual fuel?
Many models are dual-fuel compatible. Just choose a prefilled dual-fuel option or add a compatible kit.

What do I need to convert to dual fuel?
You’ll need a dual fuel kit, available separately or as part of selected product bundles.

Which size heating element do I need?
Element size depends on your towel rail’s dimensions. Refer to our [element sizing guide] for help.

How is heat output calculated?
All heat outputs are independently tested to EN442 standards. Unlike some sellers, we show accurate heat ratings—not inflated figures.

What’s the difference between Delta T50 and T60?
Delta T50 (used in Europe) is our standard. If a product lists T60, multiply it by 0.79 to get the T50 value.

Can I use a towel rail as electric-only?
Yes. For electric-only use, fill with 95% water and 5% inhibitor, leaving a 25ml air gap. Always have an expert handle installation.

What liquid is inside electric towel rails?
They’re filled with propylene glycol—a non-toxic antifreeze that protects your radiator and boosts performance.

Are your electric elements PTC?
No, our elements are not PTC. Heat rises from the bottom, so the element must not be installed at the top. Always follow fitting instructions.

What IP rating do your elements have?
Depending on the model, our elements are rated IP44, IP55, or IP67, suitable for installation in Zone 2 areas. Check product pages for details.

Can I use any valves with any radiator?
Our valves have a universal 15mm inlet and ½” BSP outlet, but compatibility depends on your plumbing setup. Please check with a plumber before buying.

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Still Need Help?

We’re here for you! Whether you have a quick question or need expert advice, our team is just a call or email away.

Phone: 0333 305 8200
Email: contact@hotradiators.com